Shipping policy
Shipping Policy
At ScribeJoie, we are committed to delivering your stationery, art supplies, office essentials, and craft materials in a timely and secure manner. Please review our shipping policy below for detailed information.
Shipping Method
We currently offer Standard Shipping for all orders. Delivery times may vary depending on your location and product availability.
Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Rates
Shipping fees are calculated based on:
- Package weight and dimensions
- Destination country/region
The exact shipping cost will be displayed during checkout before you complete your purchase.
Delivery Timeframes
Estimated delivery times after dispatch:
- Domestic orders: 3-7 business days
- International orders: 7-21 business days
Please note these are estimates only and do not account for potential customs delays for international shipments.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You may use this to monitor your package's delivery status through our carrier's website.
Shipping Restrictions
Some adhesive products may have shipping restrictions to certain destinations due to safety regulations. If any items in your order cannot be shipped to your location, we will notify you promptly.
Undeliverable Packages
If a package is returned to us as undeliverable (due to incorrect address, refusal at customs, etc.), we will contact you at [email protected] to arrange reshipment. Additional shipping fees may apply in such cases.
Damaged or Lost Packages
While we take great care in packaging your items, please inspect your package upon arrival. If you receive damaged goods or if your package is lost in transit, please contact us at [email protected] within 7 days of delivery (or expected delivery date for lost packages) with your order number and details of the issue.
Policy Updates
We may update this shipping policy periodically. The current version will always be available on our website.
For any shipping-related inquiries not addressed here, please email us at [email protected].