Faq

Shipping & Delivery

What are your shipping options?

We offer standard and express shipping to most countries. Delivery times vary by location and shipping method selected during checkout.

How can I track my order?

Once your order ships, you'll receive a tracking number via email at [email protected]. You can use this number to track your package on the carrier's website.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for unused products in original packaging. Please contact our support team at [email protected] to initiate a return.

How long do refunds take?

Refunds are processed within 5-7 business days after we receive your returned items. The time it takes for the refund to appear in your account depends on your payment provider.

Product Information

Are your adhesives safe for children?

Most of our adhesives are non-toxic and safe for children, but we recommend checking individual product descriptions for specific safety information and age recommendations.

Do you offer bulk discounts on stationery items?

Yes, we provide quantity discounts for many of our stationery products. Please contact [email protected] for bulk pricing information.

Payment & Security

What payment methods do you accept?

We accept all major credit cards, PayPal, and select regional payment methods. All transactions are securely processed with SSL encryption.

Is my payment information secure?

Yes, we use industry-standard encryption and never store your full payment details on our servers. All transactions are processed through PCI-compliant payment gateways.